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Vacancy Details

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Location: London
Position: Customer Service
Salary: £288 per week
Date Posted: 14 May 2019
Vacancy Type: Graduate Internship
Job Description:
We are now recruiting for a Customer Success Intern to interview and start working as soon as possible for one of our clients.

Customer Success Intern

When?   Starting date: ASAP (6-month Internship Contract)

Where?  Location: London, UK/Valencia, Spain

Salary:   £288 per week based on 35 hours per week

**Please make sure you submit you CV and Cover Letter as one document**

About the employer:

The employer is a fast-paced, energetic and high-growth technology company.

Our client’s cloud-based platform enables a business process for continuous issues monitoring fully owned by the sustainability and risk teams. It harnesses technology to support decision-makers with an improved materiality analysis process – one that seamlessly integrates into Enterprise Risk Management (ERM) and corporate strategy. 

The employer is headquartered in London - with offices in New York City and Valencia - and serve large corporate and investor clients all over the world!

Their mission is to positively impact the world by helping businesses to ensure continuous resilience through evidence-based decision-making.

They use cutting-edge AI technology - and they hold themselves to the highest standards of quality - always.

Their team comes with a diverse experience in technology, big data, ESG, law, finance and risk management. 

Such a unique mix makes this employer a unique workplace, and a close-knit one.

What we are looking for:

A Customer Success Intern to train and support our existing clients. Your role will be essential to client retention by continuously ensuring that clients receive the information they need and are redirected to the right re-source/content to make the most of the platform.

You will:

  • Be the organisation expert! Know the company, its use cases and users inside and out.
  • Collaborate with an experienced team and engage with our extensive, international network
  • Support clients in using the organisation throughout their subscription for their materiality analysis, benchmarking, research
  • Relay client feedback to Customer Success Manager and Product team
  • Online chat support: answer questions, understand client needs and redirect clients to the right people internally if needed,
  • Support the certification program: create certification platform accounts, send reminder/encouragement emails, help with technical issues, collect feedback, keep certification data up to date, update dashboard
  • Support the knowledge base content creation
  • Identify opportunities for Account Based Marketing
  • Support the maintenance of our Customer Success Management (CSM) tools: Salesforce and Hubspot (data entry, update)

Key Skills and competences:

  • Highly proficient in applications such as Excel, Powerpoint.
  • Knowledgeable in document formatting/design
  • Excellent written and verbal communication skills in English
  • Detail-oriented and highly organized
  • Ability to work autonomously
  • Affinity with technology and keen to learn the tech lingo
  • Strong work ethic
  • Results-oriented team player
  • Excellent communication and problem-solving skills

Desirable but not compulsory:

  • Data visualization
  • Other languages are a plus, especially European languages
  • Consulting experience

Academic background:

  • Corporate Social Responsibility/Sustainability: understanding of reporting frameworks and requirements,strategy development, materiality assessment Risk management, including: ERM process, risk mapping, risk categorization, risk assessment
  • Responsible investment / ESG analysis: portfolio assessment,
  • company screening/analysis, strategy development
  • Business/Management

Benefits:

And in return the employer offers a competitive salary, career progression and additional benefits, including:

  • A dynamic and international work environment
  • 25 days of holidays excluding bank holidays
  • Subsidised meals in London Office
Company values:

Performance-driven

We have different backgrounds, we are from all around the world and we have diverse expertise. What unites us is our focus on performing at our best, continuously learning and thriving as we face new challenges.

Collaborative

We are a close-knit team who support one another with the bigger vision in mind. We think two heads are better than one, and we consult with and support our colleagues to find the best solutions for our clients.

Committed

We are an ambitious company with a mission to put sustainability risk on the radar of every business – and we are passionate about using the latest technology and our creativity to achieve that.

Agile

Change is a constant, and we are ready to bend and flex to adapt to the external environment and jump on opportunities. Our vision is clear, but the path to get there may change; we are excited about every twist and turn

Next steps and How to apply:

Interested candidates should apply with their CV and Covering Letter explaining why you would be a great candidate for the position and how you meet the criteria. CVs that are not accompanied with a covering letter will not be considered. 

**Please make sure you submit you CV and Cover Letter as one document**

RecruitmentProcess:

If you are successful, a member of the recruitment team will contact you via telephone to conduct the initial interview ASAP. 

 

 

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