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Vacancy Details

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Location: London
Position: IT
Salary: £400 per week
Date Posted: 19 September 2019
Vacancy Type: Graduate Internship
Job Description:
Job title: User Researcher internship
Salary: £400 per week
Duration of contract: Initially 3 months 
CVs will be shortlisted asap and the role will be live until it is placed 
Interviews will be held at their office in Croydon

London Borough of Croydon

An exciting opportunity has arisen for a 3 month Graduate Internship, working as an User Researcher service at Croydon Council. Before you apply, please check that you are willing to travel to the London Borough of Croydon.

The Council

Croydon is a distinctive and diverse place and is London’s most populated borough. Croydon is about to undergo the biggest development and regeneration programme since the 1960s with £3bn of investment flowing into the borough over the next five years, building a positive future for residents and businesses alike.

We are passionate about the value of public services and our new headquarters has the customer at the heart of what we do. It brings together 75 services including council, Met Police, NHS, Jobcentre Plus, Croydon Credit Union and Citizens Advice Bureau under one roof, allowing us all to work together as one team. This makes now an exciting time to join our team delivering vital services to over 380,000 residents.  This role focusses on improvements in services which support residents, working across homelessness, housing, immigration, public health, and children and adults social care.

The Role

This role has become necessary to support the focus on digital and more user-centric systems transformation as an essential part of developing the best ways to deliver our wide range of essential public services.

  • Create user journey map derived from qualitative research with users.
  • Supporting presentation and communication findings
  • Supporting research a suit of organisational and technical environment in users work.
  • Supporting research to inform user-centric service design and delivery practices
  • Supporting planning designing and conducting usability testing sessions to support design and development of digital services
  • Supporting the usability testing process from developing user recruitment briefs through to test moderation analysis and report writing.

The Candidate

The candidate will need to be able to demonstrate analytical skills and qualitative research methods.

Key requirements:

  • Minimum 2.1 undergraduate degree in Psychology, Computer degree, Design background
  • Ideally experienced with MS packages
  • Strong use of research methods and data and intelligence analysis skills
  • Strong people skills
  • Excellent written and spoken communication skills
  • An ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
  • Ability to work and deliver within a project structure.
  • Time management and prioritisation skills are highly important along with a strong attention to detail.

Application Process:

  1. Applicants should apply with their most up to date CV only, no cover letter required at this stage.  
  2. All CVs will be filtered and screened by the University of London’s Internship Team
  3. Once the Internships team at the University have filtered and screened all the applications; they will call all the suitable applicants over the phone. Unfortunately due to the high number of applications that we receive, we can only call the most suitable candidates.
  4. Successful candidates will be notified of the application process and the next stages
  5. The recruitment for this position is fully managed by CoSector University of London, Internships team therefore, if you have any problems with applying or questions regarding the placement, Croydon Council ask that you contact the University of London Internships team directly. Any candidates that contact the council directly will be missed in the application process.
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